Privacy Policy

This website is operated by MOUNTAIN Virtual Support. We take your privacy very seriously therefore we urge you to read this policy very carefully because it contains information about who we are, how and why we collect, store, use and share personal information; your rights in relation to your personal information; and how to contact us and supervisory authorities in the event that you have a complaint.

 

Who we are

 

MOUNTAIN (‘we’, ‘us’) collect, use and are responsible for certain personal data about you When we do so we are regulated under the General Data Protection Regulations as apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

 

The personal information we collect and use

 

1. Personal information you provide us

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

2. Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

  • shall consent on their behalf to the processing of their personal data;

  • shall receive any data protection notices on their behalf; and

  • shall consent on their behalf to the transfer of their personal data abroad.

3. Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and too sore information about them. We use these cookies and/or similar technologies on this website. For example, we may use cookies to monitor and/or collect information:

 on user preferences.

  • identify patterns that we can use in our marketing strategy and to help us develop, administer, support and improve our services and features and adverts;

  • to conduct reviews that assist us in the improvement and optimisation of our Site;

  • to ensure that content from our Site is presented in the most effective manner for you and for your computer;

  • to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; and

  • as part of our efforts to keep our Site safe and secure.

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.  In addition, it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you. Third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilising other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

 

For general information on cookies visit www.aboutcookies.org or www.allaboutcookies.org

 

Why we collect such personal information

 

We collect such non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • Contract

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

 

How we use your personal information

We may share your information with:

  • Law enforcement agencies in connection with any investigation to help prevent unlawful activity

  • We will not share your personal information with any 3rd parties.

  • When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, phone number, address and email address. Your personal information will be used for the specific reasons stated above only.

  • When you book a consultation call, as part of the process, we collect personal information you give us such as your name, email and phone number.

  • Whether personal information has to be provided by you, and if so why

  • No personal information has to be provided by you to us at any time.

 

How long your personal information will be kept

We will hold your personal information for as long as is necessary to fulfil the purposes we collected the data for, including for the purposes of satisfying any legal, accounting or reporting requirements. These periods are no longer than necessary in each case

 

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:

 

1. Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

 

We will also use technological and organisation measures to keep your information secure.

 

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

 

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via internet . If you have any particular concerns about your information, please contact us using the details below.

 

2. How we store, use, share and disclose your site visitor information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

3. Transfers of your information out of the EEA

We will not transfer your personal information outside of the EEA at any time.

 

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your personal information

  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

  • require us to correct any mistakes in your information which we hold

  • require the erasure of personal information concerning you in certain situations

  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to a third party in certain situations

  • object any any time to processing of personal information concerning you for direct marketing

  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  • object in certain other situations to our continued processing of your personal information

  • otherwise restrict our processing of your personal information in certain circumstances

  • claim compensation for damages caused by our breach of any data protection laws

 

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual rights under the General Data Protection Regulations (http:/ico.org.uk/for-organisations/gide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

 

If you would like to exercise any of these rights please:

  • email, call or write to us

  • let us have enough information to identify you

  • let us have proof of your identity (a copy of your driving licence, passport or a recent credit card/utility bill)

  • let us know the information which your request relates

 

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing my still be received while your request is being processed.

 

Changes to the privacy policy

 

This privacy policy was published on March 2020 and last update on March 2020.

 

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. If we make material changes we will also attempt to notify user of any changes.

 

 

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

 

Email:  team@mountainvirtualsupport.com

Post:  Mountain

          86-90 Paul Street

          London

          EC2A 4NE